How to troubleshoot Common Internet Problems
1. Restart your router and modem: This simple step can often resolve connectivity issues.
2. Check your cables and connections: Make sure all cables are securely connected and not damaged.
3. Test your internet connection: Use a service such as speedtest.net to ensure that you are getting the internet speed you are paying for.
4. Test your internet speed : Go to a website such as speedtest.net and click the "Go" button to begin the test.
A. This will measure your download and upload speeds, as well as your ping (latency).
B. Compare the results with the internet speeds you are paying for. If the speeds are significantly lower, contact your internet service provider to see if there is an issue.
C. Disable and re-enable your network adapter: This can help to reset the connection and resolve any issues.
D. On Windows, go to the Control Panel, then Network and Sharing Center, then Change adapter settings.
E. Right-click on the network adapter you're using and select Disable.
F. Wait for a few seconds and then select Enable.
G. This will reset the adapter and may resolve any issues you're experiencing.
5. Disable VPN: If you are using a VPN, try disabling it to see if that resolves the issue.
6. Contact your ISP : If the above steps did not help, contact your internet service provider for help troubleshooting the issue.
7. Reset your router to factory settings: If all else fails, try resetting your router to its factory settings. This will erase all custom settings and configurations on the router, so make sure to have your login information handy (Often printed underneath the device).
A. Locate the reset button on your router. This is usually a small button located on the back of the router.
B. Press and hold the reset button for 10-15 seconds, or until the lights on the router begin to blink.
C. Release the button and wait for the router to fully reset and reboot.
D. Once the router has rebooted, you may need to reconfigure your network settings and reconnect your devices to the network.
8. Updating your router’s firmware. updating the firmware can be an effective step in troubleshooting internet issues. By keeping the firmware up to date, you can ensure that your router is running the latest software, which can fix known bugs, improve performance, and provide new features. Additionally, updating the firmware can also help to fix any security vulnerabilities that have been discovered in the current version of the firmware. This can help to protect your network and devices from hacking and other cyber threats. It is not always the case that updating the firmware will fix all internet issues, but it is a step that can be taken in the troubleshooting process to check if this is the cause of the problem.
A. Connect to your router: Open a web browser and type in the router's IP address. This is typically "192.168.1.1" or "192.168.0.1" and press enter.
B. Login to the router: Enter the username and password for the router. If you haven't changed the default login information, check the manual or the router's bottom label for the default username and password.
C. Navigate to the firmware update page: Once logged in, navigate to the firmware update page, which is usually located under the "Administration" or "Management" menu.
D. Check for updates: On the firmware update page, you should be able to see the current version of the firmware installed on your router, and an option to check for updates.
E. Download and install the update: If an update is available, download and install it following the on-screen instructions. It's a good idea to keep the router plugged in during the update process, as a power loss during the update may brick the router
F. Save and reboot: After the update is installed, save the changes and reboot the router for the update to take effect.