Using the New PAA Support Portal
There are a few ways to contact your new Bauer helpdesk; The preferred method is to go on the portal and report your issue / request your service.
The portal can be found at the following address:
https://bauerhockey.freshservice.com/support/home
Once on the portal page, you are greeted by a few choices, to open a ticket with the helpdesk, click on “Report an Issue”, you will be taken to the following page:
Please fill out the subject and description of your issue, as well as its level of impact on your ability to accomplish your work. Attach any file or image that can help us resolve the issue promptly by clicking the “Attach a file” button.
Please note that if you are in a situation where you cannot access the Helpdesk portal, you may send an email to the following address:
ithelpdesk@bauer.com
The Use of the "Fix Network Login Issues" Button is detailed in this KB:
https://support.bauer.com/a/solutions/articles/24000064512